Grievance Redressal Policy
Customer satisfaction is extremely important to us. We are committed to handling customer concerns, complaints, disputes, and grievances in a fair, transparent, professional, and timely manner.
This Grievance Redressal Policy outlines the process through which customers may raise concerns regarding products, services, orders, payments, deliveries, refunds, website usage, or any other customer-related issue.
By using our website, customers acknowledge and agree to the procedures outlined in this policy.
BUSINESS INFORMATION
Website Name: The Style Club
Business Ownership
This website is owned and operated by The Style Club.
Business Address
Unit No. 105, Distribution & Warehouse Complex
NH-16 Logistics Corridor
Sankrail, Howrah
Kolkata Metropolitan Area – 711313
West Bengal, India
Email: support@thestyleclub.shop
Phone: +91 9652770411
OUR COMMITMENT
The Style Club is committed to:
- Fair treatment of customers.
- Transparent communication.
- Timely review of concerns.
- Professional dispute resolution.
- Continuous improvement of customer experience.
We encourage customers to contact us directly so that concerns may be reviewed and resolved efficiently.
WHAT IS A GRIEVANCE?
A grievance may include any complaint, concern, dispute, dissatisfaction, or issue relating to:
- Product quality concerns
- Order-related issues
- Delivery concerns
- Payment disputes
- Refund requests
- Exchange requests
- Customer service concerns
- Website-related issues
- Policy-related concerns
- Communication issues
This list is not exhaustive and other legitimate customer concerns may also be reviewed.
HOW TO SUBMIT A GRIEVANCE
Customers may submit grievances through the following channels:
Phone
+91 9652770411
Customers are encouraged to provide complete and accurate information to help us review the matter efficiently.
INFORMATION TO INCLUDE
When submitting a grievance, customers should provide:
- Full Name
- Order Number (if applicable)
- Registered Email Address
- Contact Number
- Detailed Description of the Issue
- Supporting Documents or Images (if applicable)
Providing complete information helps reduce delays during review.
GRIEVANCE REVIEW PROCESS
Upon receiving a grievance, The Style Club may:
- Review the submitted information.
- Request additional clarification if necessary.
- Verify order and transaction details.
- Consult relevant departments or service providers.
- Determine an appropriate resolution.
Each grievance is reviewed individually based on the facts and circumstances involved.
RESPONSE TIMEFRAME
We aim to acknowledge customer grievances within a reasonable timeframe during normal business operations.
Resolution timelines may vary depending on:
- Complexity of the matter
- Verification requirements
- Third-party involvement
- Availability of supporting information
Certain cases may require additional investigation before a final response can be provided.
ESCALATION PROCESS
If a customer believes a concern has not been adequately addressed, they may request further review.
Escalated grievances may undergo additional assessment before a final determination is made.
The Style Club is committed to ensuring that grievances are reviewed fairly and objectively.
THIRD-PARTY INVOLVEMENT
Certain grievances may require coordination with:
- Courier Partners
- Payment Service Providers
- Technical Service Providers
- Logistics Partners
- Operational Service Providers
Resolution timelines may be affected by the response and cooperation of such third parties.
FRAUDULENT OR ABUSIVE CLAIMS
The Style Club reserves the right to reject grievances involving:
- False information
- Fraudulent claims
- Misrepresentation of facts
- Abuse of support systems
- Harassment or threatening behavior
Appropriate action may be taken where necessary to protect business operations and customer interests.
CUSTOMER RESPONSIBILITIES
Customers are expected to:
- Provide truthful information.
- Submit concerns in good faith.
- Cooperate with reasonable verification requests.
- Maintain respectful communication.
Failure to cooperate may affect the grievance review process.
CONFIDENTIALITY
Information submitted during grievance resolution may be used solely for:
- Investigation purposes
- Resolution efforts
- Legal compliance requirements
- Business improvement initiatives
Such information will be handled in accordance with our Privacy Policy.
LIMITATION OF RESOLUTION
While The Style Club strives to provide fair resolutions, outcomes may depend on:
- Available evidence
- Applicable policies
- Operational limitations
- Third-party findings
- Legal requirements
Not all grievances may result in the outcome requested by the customer.
POLICY CHANGES
The Style Club reserves the right to modify, update, or revise this Grievance Redressal Policy at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
Customers are encouraged to review this policy periodically.
CONTACT INFORMATION
For grievance-related matters, please contact:
The Style Club
Email: support@thestyleclub.shop
Phone: +91 9652770411
Address:
Unit No. 105, Distribution & Warehouse Complex
NH-16 Logistics Corridor
Sankrail, Howrah
Kolkata Metropolitan Area – 711313
West Bengal, India
The Style Club is committed to maintaining a fair, transparent, and customer-focused grievance resolution process while continuously improving customer satisfaction and service quality.