FAQ's

Welcome to the The Style Club FAQ page. We have compiled answers to some of the most commonly asked questions regarding orders, payments, shipping, returns, exchanges, and customer support.

If you cannot find the information you are looking for, please contact our customer support team for assistance.

GENERAL QUESTIONS

What is The Style Club?

The Style Club is an online fashion and lifestyle shopping platform offering a variety of apparel and fashion-related products designed to provide customers with a convenient and enjoyable shopping experience.

How can I place an order?

Placing an order is simple:

  1. Browse products on our website.
  2. Select your preferred item and size.
  3. Add the product to your cart.
  4. Proceed to checkout.
  5. Enter shipping and payment details.
  6. Complete your purchase.

You will receive an order confirmation once your order has been successfully placed.

Do I need an account to place an order?

Customers may be able to place orders using available checkout options on the website. Creating an account may help simplify future purchases and order tracking.

PRODUCT QUESTIONS

How do I choose the correct size?

We recommend reviewing the Size Guide available on our website before placing an order.

If you need additional sizing assistance, please contact our support team.

Will the product look exactly like the website images?

We make every effort to display products accurately.

However, slight variations may occur due to:

  • Screen settings
  • Device displays
  • Photography lighting
  • Manufacturing variations

Minor differences should not be considered product defects.

Are all products always available?

Product availability may change based on inventory levels, demand, and operational factors.

Items may become unavailable without prior notice.

PAYMENT QUESTIONS

What payment methods are accepted?

Available payment methods may include secure online payment options displayed during checkout.

Payment availability may vary based on customer location and operational requirements.

Is my payment information secure?

Payments are processed through authorized payment service providers using industry-standard security measures.

The Style Club does not directly store complete payment card information on its servers.

What should I do if my payment fails?

If a payment fails:

  • Verify payment details.
  • Ensure sufficient funds are available.
  • Contact your payment provider if necessary.
  • Retry the transaction.

If issues continue, please contact our support team.

SHIPPING QUESTIONS

How long does shipping take?

Shipping and delivery timelines may vary depending on:

  • Delivery location
  • Courier partner operations
  • Public holidays
  • Operational circumstances

Estimated delivery information is available in our Shipping Policy.

How can I track my order?

Once your order has been dispatched, tracking information may be provided through available communication channels.

Customers can use the tracking details to monitor shipment progress.

Do you deliver to all locations?

Delivery coverage depends on serviceability and courier partner availability.

Certain locations may not be eligible for delivery.

RETURN, REFUND & EXCHANGE QUESTIONS

Can I return a product?

Eligible products may be returned in accordance with our Refund Policy.

Products must satisfy all applicable return eligibility requirements.

How do I request a return?

To request a return:

  1. Contact customer support.
  2. Provide your order information.
  3. Explain the reason for the request.
  4. Follow the instructions provided by our support team.

When will I receive my refund?

Refund processing times may vary depending on:

  • Verification requirements
  • Return inspection
  • Payment provider processing times

Customers will be notified once the refund process has been initiated.

Can I exchange a product?

Eligible products may qualify for exchange subject to:

  • Product availability
  • Verification procedures
  • Policy eligibility requirements

ORDER QUESTIONS

Can I cancel my order?

Cancellation requests may be accepted before an order enters processing, packaging, dispatch, or shipment stages.

Once an order has been shipped, cancellation may no longer be possible.

Please review our Refund Policy for additional information.

Can I modify my order after placing it?

Modification requests may be considered before order processing begins.

Approval depends on operational feasibility and order status.

What happens if I entered an incorrect address?

Customers should contact support immediately.

While we will make reasonable efforts to assist, address changes may not be possible once processing or shipping has begun.

ACCOUNT & SECURITY QUESTIONS

How is my personal information handled?

Customer information is handled in accordance with our Privacy Policy.

We take reasonable measures to protect customer data and maintain privacy.

Will my information be shared with third parties?

Information may be shared only where necessary for:

  • Payment processing
  • Shipping and delivery
  • Customer support
  • Legal compliance

The Style Club does not sell customer personal information.

CUSTOMER SUPPORT QUESTIONS

How can I contact customer support?

Customers may contact us using the information below:

Email: support@thestyleclub.shop

Phone: +91 9652770411

What are your customer support hours?

Monday – Saturday
10:00 AM – 6:00 PM (IST)

Support availability may vary during public holidays and peak operational periods.

BUSINESS INFORMATION

The Style Club

Address:

Unit No. 105, Distribution & Warehouse Complex
NH-16 Logistics Corridor
Sankrail, Howrah
Kolkata Metropolitan Area – 711313
West Bengal, India

Email: support@thestyleclub.shop

Phone: +91 9652770411

The Style Club remains committed to providing transparent information, reliable service, and a positive customer experience.