Customer Support Policy

Customer satisfaction is one of our highest priorities. This Customer Support Policy outlines how customers can contact us, how support requests are handled, expected response procedures, and our commitment to providing fair, professional, and timely assistance.

By using our website and services, customers acknowledge and agree to the terms outlined in this Customer Support Policy.

BUSINESS INFORMATION

Website Name: The Style Club

Business Ownership

This website is owned and operated by The Style Club.

Business Address

Unit No. 105, Distribution & Warehouse Complex
NH-16 Logistics Corridor
Sankrail, Howrah
Kolkata Metropolitan Area – 711313
West Bengal, India

Email: support@thestyleclub.shop

Phone: +91 9652770411

OUR COMMITMENT TO CUSTOMERS

The Style Club is committed to providing professional, transparent, and customer-focused support throughout the shopping experience.

We strive to:

Respond to customer inquiries promptly.
Provide accurate information whenever possible.
Handle concerns fairly and professionally.
Maintain respectful communication.
Work toward reasonable resolutions for customer issues.

SUPPORT CHANNELS

Customers may contact our support team through the following channels:

Email Support

support@thestyleclub.shop

Phone Support

+91 9652770411

Additional communication methods may be introduced from time to time through the website.

SUPPORT HOURS

Customer support is generally available during the following business hours:

Monday – Saturday
10:00 AM – 6:00 PM (IST)

Sunday & Public Holidays
Limited Support Availability

Response times may vary during peak seasons, promotional periods, public holidays, and exceptional operational circumstances.

TYPES OF SUPPORT PROVIDED

Our support team may assist customers with:

Order Assistance

Order status inquiries
Order confirmation questions
Shipping updates
Delivery concerns

Product Assistance

Product information
Product availability
Sizing guidance
Product-related questions

Returns & Refunds

Return requests
Refund inquiries
Exchange requests
Damaged product reports

Payment Assistance

Payment verification issues
Transaction inquiries
Payment-related concerns

General Customer Service

Website-related questions
Policy clarification
Account-related concerns
Customer feedback

CUSTOMER RESPONSIBILITIES

To help us provide efficient support, customers are expected to provide accurate information when contacting us.

This may include:

Full Name
Order Number
Registered Email Address
Contact Number
Description of the Issue

Failure to provide sufficient information may delay assistance.

RESPONSE TIMEFRAME

While actual response times may vary, The Style Club aims to review customer inquiries within a reasonable timeframe during normal business operations.

Resolution times may depend on:

Nature of the request
Verification requirements
Operational complexity
Third-party service provider involvement

Certain cases may require additional review before final resolution.

COMMUNICATION STANDARDS

The Style Club is committed to maintaining respectful and professional communication.

Customers are expected to communicate respectfully with support representatives.

We reserve the right to limit or discontinue communication involving:

Abusive language
Harassment
Threatening behavior
Fraudulent claims
Repeated misuse of support channels

ESCALATION OF CONCERNS

If a customer believes an issue has not been satisfactorily addressed, additional review may be requested.

Escalated cases may undergo further investigation before a final response is provided.

The Style Club will make reasonable efforts to review concerns fairly and objectively.

THIRD-PARTY SERVICE INVOLVEMENT

Certain support requests may require coordination with:

Courier partners
Payment service providers
Technical service providers
Operational partners

Resolution timelines may depend on information or actions required from such third parties.

FRAUD PREVENTION

For security and fraud prevention purposes, The Style Club reserves the right to:

Verify customer identity
Request supporting documentation
Review suspicious claims
Reject fraudulent requests

These measures help protect both customers and business operations.

LIMITATION OF SUPPORT

While we strive to assist customers whenever possible, support may be limited in situations involving:

Incomplete information
Policy violations
Fraudulent activity
Requests beyond our operational control
Third-party service disruptions

Support decisions remain subject to applicable policies and operational requirements.

CUSTOMER FEEDBACK

We welcome customer feedback regarding:

Products
Services
Website experience
Customer support interactions

Feedback helps us improve our operations and customer experience.

POLICY CHANGES

The Style Club reserves the right to modify, update, or revise this Customer Support Policy at any time.

Changes become effective immediately upon publication on the website unless otherwise stated.

Customers are encouraged to review this policy periodically.

CONTACT INFORMATION

For customer support assistance, please contact:

The Style Club